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Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Orchard Hen Farm Ltd cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and Returns
Orchard Hen Farm Ltd returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of receipt. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.
If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Orchard Hen Farm Ltd will not be held responsible for items lost or damaged in transit.
All shipping back to Orchard Hen Farm Ltd is paid for by the customer. We are unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
If you are returning items for exchange please be aware that a second charge may apply.
For reasons of hygiene and public health, refunds/exchanges are not available for used products relating to personal hygiene, promotional items that have been inscribed or marked to your specification etc’. (this does not apply to faulty goods – faulty products will be exchanged like for like)
Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact Orchard Hen Farm Ltd immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received and all delivery charges will be refunded back onto you credit/debit card.
We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work. We only deliver to the address that the credit / debit card is registered to.
Delivery times are calculated in working days Monday to Friday.
We aim to deliver within 3 working days but sometimes due to high order volume in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.
All chilled and frozen produce will only be dispatched Monday to Thursday with a signature required on delivery. We will endeavour to give a morning or afternoon delivery slot.
No responsibility will be taken by Orchard Hen Farm Ltd for an aborted delivery of our chilled and frozen products when there is nobody at the delivery address to sign and take delivery of the said products.
All small orders are sent out via royal mail 2nd class post service, if your order is over £25.00 it will be sent out via royal mails recorded packet service or parcel service or independent delivery company all of which will need a signature, if you are not present a card will be left to advise you to pick up your goods from the local sorting office or arrange for a second delivery.
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.
At present Orchard Hen Farm Ltd only sends goods within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us your requirements.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Orchard Hen Farm Ltd uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behaviour of our registered users
* To perform other such general marketing and promotional focused on our products and activities.
Conditions Of Use
Orchard Hen Farm Ltd and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Orchard Hen Farm Ltd you accept these conditions. Please read them carefully, Orchard Hen Farm Ltd controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Orchard Hen Farm Ltd and are protected by international copyright laws.
License and Site Access
Orchard Hen Farm Ltd grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools. without prior written permission from Orchard Hen Farm Ltd.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Orchard Hen Farm Ltd
Orchard Hen Farm Ltd and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Orchard Hen Farm Ltd that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT and delivery.
Please review our other policies posted on this site. These policies also govern your visit to Orchard Hen Farm LtdCookies and anonymous identifiers
Privacy and cookies
How we use information we collect
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect Orchard Hen Farm Ltd and our users. We also use this information to offer you tailored content
When you contact Orchard Hen Farm Ltd we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies to improve your user experience and the overall quality of our services.
Transparency and choice
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.